FAQ

Shipping coast vary depending on the vary destination and number of the items that you purchase. the correct amount of the shipping fee will show up at the checkout page.

Q: I’m having trouble placing an order. What should I do?

A: If you’re unable to place an order, try these steps:

1. Check Your Connection: Ensure you have a stable internet connection.
2. Browser/App Issues:
3. Payment Problems:
4. Item Availability: Some products may be out of stock—refresh the page to check.
5. Error Messages: Note any error displayed (e.g., "Payment Failed") and share it with us for faster resolution.

If the issue persists, contact our support team at info@essiby.com or use the live chat option. Provide screenshots if possible.

Q: How do I return or replace my order?

A: To request a return or replacement, follow these steps:

1. Check Eligibility:
2. Initiate the Process:
3. Package the Item:
4. Shipping:
5. Refund/Replacement:

Need Help? Contact us at info@essiby.com with your order number for quick assistance.

A: You can cancel your order if it hasn’t been processed or shipped yet. Here’s how:

1. Cancel Online (Recommended)

• If logged in: Go to "My Orders" > Select the order > Click "Cancel Order."
• As a guest: Use the "Order Lookup" tool with your order number and email.

2. Contact Support (If Option 1 Fails)

• Email [info@essiby.com]
• Note: Faster response during business hours (e.g., 9 AM–5 PM EST).

What Happens Next?

• Successful cancellation: Refund issued within 3–5 business days (original payment method).
• Order already shipped? You’ll need to refuse delivery or request a return after receipt.

Need Urgent Help? Use our 24/7 live chat for instant support.